Terms and conditions

By using CarHire.global, searching for a rental car or continuing through a booking journey, you agree to use the website lawfully and to these terms. If you do not agree, please do not use the website or continue with a booking.

These website terms apply to your use of CarHire.global. They do not replace the booking provider's terms, the local rental company's conditions, the vehicle-specific rental terms or the rental agreement signed at collection.

CarHire.global provides destination information, comparison tools and a way to continue to a selected car-hire booking journey. We may receive a referral commission when a qualifying booking is completed through a partner link. That commission does not change the rental price or turn a result into a best-price guarantee.

The booking provider may arrange the reservation as a broker or intermediary. The local rental company named in your quote or confirmation supplies the vehicle and controls collection, the rental contract and local charges. Unless your confirmation clearly says otherwise, CarHire.global is not the vehicle owner, rental company or party providing the car.

Before paying, check the name of the booking provider, the local supplier, the amounts payable online and at the desk, and the vehicle-specific rental conditions shown with the offer.

Search results are live or recently supplied information and can change before a reservation is accepted. A vehicle category, not a guaranteed make or model, is normally offered. Prices, taxes, currency conversions, deposits, optional products and local charges depend on the selected offer and destination.

Submitting a search or selecting a vehicle is not a promise that a rental contract exists. A reservation is formed only when the booking provider or supplier accepts the booking and sends a confirmation or voucher, subject to any payment or verification requirement shown during checkout.

If the requested category is unavailable, the booking provider or supplier may offer an alternative. You can review the alternative before accepting it. If a reservation cannot be confirmed, any refund is handled under the cancellation or refund conditions shown for that booking.

You must provide accurate dates, locations, driver details, contact information and any flight or arrival information requested by the booking journey. Incorrect information can cause a failed pickup, an extra charge or a no-show classification.

Keep the confirmation voucher available and check it before travelling. It normally contains the supplier address, opening hours, collection instructions, payment split, documents required and the rental conditions for that vehicle. Present the voucher and the required original documents at collection.

If a booking is made or paid for by someone else, the named lead driver and renter remain responsible for meeting the conditions and receiving booking communications.

The vehicle-specific rental conditions displayed with the selected offer and repeated or updated on the confirmation voucher take priority over general information on this website. They control the exact deposit, excess, insurance, fuel, mileage, age, licence, payment, cancellation, one-way and cross-border rules for that rental.

Read the rental conditions before completing payment and again before collection. Conditions can differ between suppliers at the same airport or city, even where the vehicle category and headline price look similar.

The booking journey will identify amounts paid online and amounts payable at the rental desk where that information is available. Local taxes, airport or delivery fees, out-of-hours fees, young-driver fees, additional-driver fees, equipment, one-way fees and cross-border charges may be payable locally if stated in the rental conditions.

The supplier may require a security deposit or excess hold on a credit card in the main driver's name. The card must have sufficient available funds and meet the supplier's payment rules. A debit card, prepaid card or cash may not be accepted. The release timing for a hold is controlled by the supplier and the card issuer.

Collision damage, theft protection, third-party cover and optional protection products vary by offer. They can have excesses and exclusions, including tyres, glass, underbody, keys, interior damage, careless driving, unauthorised drivers or driving outside permitted areas. Optional protection does not remove the need to follow the rental agreement or leave a supplier deposit unless the supplier confirms otherwise.

The main driver and every additional driver must meet the supplier's age and licence rules at collection. A full valid driving licence, passport or identity document, payment card and an international driving permit may be required depending on the country, licence and supplier. An international permit does not replace a full driving licence.

Age supplements, licence endorsements, residency rules, additional-driver charges and limits on who may drive vary by supplier. Only drivers listed and accepted in the rental agreement may drive the vehicle.

Vehicle images, makes and models are illustrative unless the offer expressly guarantees a specific model. Passenger, luggage and child-seat capacity should be checked against the selected vehicle category; the supplier may provide an equivalent or alternative vehicle under its conditions.

Follow the collection address and meeting-point instructions on the voucher. Airport and city desks may have different procedures, shuttle arrangements, opening hours and identification requirements. A flight number or arrival time should be supplied when requested so the supplier can assess delayed collection.

Out-of-hours collection, delivery to accommodation and late-flight services are not universal. Additional fees or a lack of service may apply. A delay does not automatically extend the reservation or guarantee that a desk will remain open; contact the booking provider or supplier using the details in your confirmation as soon as possible.

Rental time is normally calculated in 24-hour periods using the pickup and return times on the voucher. Returning early does not automatically create a refund. Extending the rental or returning late can create additional local charges and must be agreed directly with the supplier.

Fuel policies, mileage limits, refuelling fees and vehicle-condition checks vary. Photograph the vehicle and record existing damage at collection, follow the supplier's fuel policy and keep receipts where the supplier requires them.

One-way rentals may incur a drop-off fee and can be restricted between locations or countries. The applicable fee and any restrictions should appear in the offer or confirmation; ask the supplier before changing the route.

Tell the booking provider and supplier before collection if you plan to drive into another country, state, territory or restricted area. Written permission, insurance, documentation, border fees or a cross-border supplement may be required, and some routes or vehicle categories may be prohibited.

You must follow the rental agreement, road rules and border requirements. Driving outside the permitted area can invalidate protection, create recovery or penalty charges and leave the renter responsible for losses.

The cancellation, amendment and refund rules shown for the selected offer control your booking. Some rates are refundable, some have a deadline or administration charge, and some are non-refundable. Do not rely on a general cancellation period from another booking or destination.

Use the manage-booking route or the contact instructions in your confirmation to request a change or cancellation. A request is not effective until accepted by the booking provider or supplier. A change can alter the price, vehicle, location or availability.

Failing to collect the vehicle, arriving without the required documents or card, missing the permitted pickup window or cancelling at the desk may be treated as a no-show and may result in no refund. Check the exact rule in your voucher and contact the supplier promptly if plans change.

For a breakdown, accident, damage or theft, contact the local rental supplier immediately and follow its emergency procedure. Contact the police or emergency services where local law or the supplier requires it. Keep the rental agreement, photographs, reports, receipts and other evidence.

Report vehicle condition or service problems during the rental, while the supplier can inspect and address them. Complaints about the vehicle, desk service, local charges or damage assessment should first be raised with the supplier and then through the booking provider's support route if necessary.

Destination guides and tools are provided for general planning. Airport procedures, road rules, border requirements, weather, parking, opening hours and supplier policies can change. Confirm time-sensitive information with the relevant official source and the selected rental company.

Do not misuse the website, interfere with its operation, submit false information, attempt unauthorised access, scrape its content at scale or use it for unlawful activity. We may suspend access where reasonably necessary to protect the service or other users.

The booking provider, supplier and CarHire.global are not responsible for delay, change or inability to provide a service caused by events outside reasonable control, such as severe weather, natural disaster, war, civil unrest, industrial action, epidemic, airport closure, government restriction, transport disruption, technical failure or supplier insolvency. Any refund or alternative arrangement is handled under the applicable booking and supplier conditions.

To the extent permitted by law, CarHire.global is not responsible for the supplier's vehicle, availability, local contract, desk decision, deposit hold, damage assessment, insurance claim, traffic penalty, road incident or other act or omission of the booking provider or rental company. Nothing in these terms excludes a right or liability that cannot lawfully be excluded.

The booking provider and local supplier may have their own liability provisions in the booking conditions and rental agreement. Those documents should be retained with your voucher and reviewed before payment and collection.

Information entered into a partner booking journey may be processed by the booking provider and rental supplier under their own privacy notices. Our privacy policy explains the information used by CarHire.global, and our affiliate disclosure explains how referral commission may work.

Do not send payment-card numbers, passwords or identity documents through an unverified website contact channel. For an existing reservation, use the support details shown in the confirmation or the manage-booking route.

We may update these website terms as the service changes. The current version applies to future use of CarHire.global. A confirmed booking remains subject to the booking conditions and rental agreement that applied to that reservation, unless a change is required by law or expressly accepted by the relevant parties.

Last updated: 13 August 2026.